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Evonne Dao
Community Manager
February 4, 2026

How do I edit a user account? (Role-Based Permissions)

  • February 4, 2026
  • 2 replies
  • 132 views

Note: Please refrain from giving new users access to Apricot by saving their information over old user accounts, as Apricot keeps records of historical information such as who created and edited records even if the user is inactive. Users who no longer need access to Apricot should be marked as inactive, and new users should be added as brand-new user accounts.

 

Follow the steps listed below to learn how to edit user details in Apricot.

 

Step 1: Navigate to Users

In the Administrator view of Apricot, expand the Access Control category of the navigation bar and select Users.

 

 

Step 2: Select a user

A list of users in your Apricot site will be displayed in the Account Management app. You can type a name in the Search Field or use the Programs or Roles dropdowns to filter the results. Select the user you want to edit.

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Step 3: Update the User Details

On this page, you can change basic information about the user's record, including their email address (username), name, and assigned Roles, Sites, and Programs.

 

 

Note: Password resets are now handled through the Forgot Password option on the Apricot login page.

 

The User Preferences section can be updated either by an Administrator or by the Standard User themselves.

 

 

You may also edit the user’s Advanced Access to administrative tasks at the very bottom of the User Details page.

 

 

Note: Be sure to select ‘Update’ within every section you make changes to, otherwise your updates will not be saved.

 

What else do you need help with?

 

How do I edit a user account in Apricot? | How do I update a user’s email or name? | How do I change a user’s assigned Roles, Sites, or Programs? | How do I reset a user’s password? | How do I edit a user’s Advanced Access? | How do I update User Preferences in Apricot? | How do I save changes after editing a user account?

2 replies

Angela Southwick
Explorer
September 25, 2026

I have a new user that I want to create an account for, but Apricot says the account already exists. The email address was used previously for a different person who’s account is now inactive. I get an error message when trying to create a new account for the new person, saying an account already exists. This documentation says not to save a new staff over an old account. How do I work around this? 

Rebekah Eslao
Community Manager
September 28, 2026

Hi there Angela! Typically, reusing an email address for a new user is not recommended because it would not be an accurate reflection of each person’s activity. We suggest having a unique email address for each unique user but if you’ll need to reuse an email address, here are steps to work around it:

 

  1. Go to your Administrator view and select Users
  2. Find the inactive user account with that email address
  3. Edit their record and change the email to a different email (one not associated with other users)
  4. Click Update
  5. Now you can create the account for the new employee with the desired email address

 

This frees up the email for your new staff member while keeping the old account's historical data intact. Hope this helps!

Rebekah at Bonterra