How do I interpret delivery status information?

Understanding delivery status helps you track whether messages reached their intended targets. 

1. Locate the Delivery Status column 

   1. This column appears by default in the Advocacy Report 

   2. It indicates whether each advocacy message was successfully delivered 

2. Understand the status values 

   1. Success: Message was delivered successfully 

      1. For email deliveries, this means the receiving server accepted the message (though it doesn't guarantee inbox placement) 

      2. For Twitter, all tweets generated through the form show as "Success" 

      3. For Click-to-Call, completed calls show as "Success" 

   2. Processing: A temporary status that will eventually resolve to either Success or Failure 

      1. This means the message is still in the delivery pipeline 

   3. Failure: Message could not be delivered after exhausting all delivery types and automatic retry attempts 

      1. This indicates a persistent delivery problem that needs attention 

   4. No Attempt: Used with custom advocacy targets when you intentionally prevent message delivery 

      1. Useful for collecting signatures for offline delivery or for list-building purposes 

3. Identify delivery patterns 

   1. Look for patterns of failure with specific targets or delivery types 

   2. Note any forms or campaigns with higher-than-normal failure rates 

4. Address delivery issues 

   1. For persistent failures, consider alternate delivery channels 

   2. Check target information for accuracy if multiple failures occur 

5. Monitor changes over time 

   1. Track delivery success rates across campaigns to spot trends 

   2. Compare different forms targeting the same officials to identify best practices