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Tercel McKenzie
Tercel McKenzie
First Timer
September 10, 2026
Question

set up

  • September 10, 2026
  • 1 reply
  • 4 views

Good morning, I am having the hardest time setting my account up as the  president have tried several times to upload the documents necessary to upload for submission, He keeps getting a denial so fast so we know a person cant be reviewing the documents, What can be done since there is no phone number or chat option avail to speak with a agent. 

1 reply

Megan Dodds
Megan Dodds
Community Manager
September 10, 2026

Hi Tercel, apologies that you are having a difficult time getting set up. Please send an email to our support team and they’ll be able to provide you with clear reasoning as to the rejection and ensure you know what to do to get approved when you re-submit.

This is their email address: support-nonprofithub@bonterratech.com and cc myself megan.dodds@bonterratech.com so I can follow along! 

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