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Embedded Forms and VPNs

  • June 9, 2026
  • 2 replies
  • 23 views
J
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I had an embarrassing intro call with a consultant today when they pointed out we needed an actionable thing on our donate page...

While screensharing he pointed out that there was no place to input donation info on our donate page of our website. Apparently when a user is viewing our pages with a VPN turned on, none of our embedded EA forms are visible.

Is this an issue others have noticed or experienced? In this particular instance, web browser was Google Chrome and VPN was NordVPN. It seemed to be all embedded EA forms - so not just donate page, but our advocacy actions and event registrations too. Our staff is now taking some screenshots with different combos of browsers and VPNs that we have access to.

Fortunately, I don't think it impacts our typical supporter - since we have an older donor demographic. Not ideal if any percentage of people going to our website cant even see a form for an advocacy action or donating. Yikes!

    2 replies

    Sally Heaven
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    • Sally Heaven
    • Active Advisor
    • June 10, 2026

    While I don’t have specific technical knowledge to share here, I will chime in to say that we had an embedded form on our WordPress site that a friend told me sometimes wasn’t visible. I didn’t think to ask her if she was using a VPN, though it is possible. 
     

    one of our clients embeds forms into a Wix website and we’ve noticed Online Actions Classic Contribution forms show up reliably, although Fast Action doesn’t work. When we enable Apple Pay on the classic form, the embedded form doesn’t show up at all, just a constant spinning EA loop. These issues aren’t VPN related most likely but could be additional information about how EA forms behave when they’re embedded. 

    Raise HECK, a Bonterra partner and certified Super User
      Liz Ragland
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      • Liz Ragland
      • Community Manager
      • June 10, 2026

      Hi ​@jeff! Thanks for raising this! VPN connections can occasionally trigger security restrictions we have in place to protect form integrity and prevent abuse - this can affect visibility depending on how the traffic is routed. If the issue persists our support team can help troubleshoot further.

      Liz at Bonterra
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