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bluetxchick
bluetxchick
Rising Star
June 13, 2026

Getting Remove any script syntax from the 'HTML Message' in Targeted Email Drag & Drop Editor

  • June 13, 2026
  • 3 replies
  • 43 views

I started receiving this “Remove any <script> syntax from the 'HTML Message'” error a few months ago and can’t get any help to fix it.  I’ve tried everything -

  • I DO NOT have any browser extensions,
  • I’m not connecting via VPN,
  • I have cleared cache and data numerous times and getting the same thing
  • It happens whether I am creating a brand new email or using existing or a template

It’s obvious this is an issue for more than one person so if there is a solution why not add it to the troubleshooting FAQ instead of giving a resolution privately.  This is very frustrating and needs to be fixed.

3 replies

rachel moody
rachel moody
Community Manager
June 15, 2026

Hi there, ​@bluetxchick! Wanted to follow up here as well. This has been escalated to our support team. Feel free to DM me if you have any further issues.

Rachel at Bonterra
bluetxchick
bluetxchickAuthor
Rising Star
June 17, 2026

Hi there, ​@bluetxchick! Wanted to follow up here as well. This has been escalated to our support team. Feel free to DM me if you have any further issues.

Hi, ​@rachel moody!  Are there any updates on this issue?

rachel moody
rachel moody
Community Manager
June 17, 2026

Hi ​@bluetxchick Yes! I just sent you a DM. 

Rachel at Bonterra
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