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Getting Remove any script syntax from the 'HTML Message' in Targeted Email Drag & Drop Editor

  • June 13, 2026
  • 3 replies
  • 26 views

bluetxchick
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I started receiving this “Remove any <script> syntax from the 'HTML Message'” error a few months ago and can’t get any help to fix it.  I’ve tried everything -

  • I DO NOT have any browser extensions,
  • I’m not connecting via VPN,
  • I have cleared cache and data numerous times and getting the same thing
  • It happens whether I am creating a brand new email or using existing or a template

It’s obvious this is an issue for more than one person so if there is a solution why not add it to the troubleshooting FAQ instead of giving a resolution privately.  This is very frustrating and needs to be fixed.

3 replies

rachel moody
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  • Community Manager
  • June 15, 2026

Hi there, ​@bluetxchick! Wanted to follow up here as well. This has been escalated to our support team. Feel free to DM me if you have any further issues.


bluetxchick
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  • Author
  • Rising Star
  • June 17, 2026

Hi there, ​@bluetxchick! Wanted to follow up here as well. This has been escalated to our support team. Feel free to DM me if you have any further issues.

Hi, ​@rachel moody!  Are there any updates on this issue?


rachel moody
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  • Community Manager
  • June 17, 2026

Hi ​@bluetxchick Yes! I just sent you a DM.