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jeff
Product Pro
June 12, 2026

Help - removing confidential info from a submitted "story"

  • June 12, 2026
  • 5 replies
  • 32 views

Anyone have experience collecting info from supporters through stories? 

I had a supporter submit information through an online form that was confidential and needs to be removed. I manually deleted the story from their contact record, but the full text of what they submitted is still visible in the online activity report staff is using to monitor what is received. 

any thoughts about how else to remove this info?

    5 replies

    Sally Heaven
    Sally Heaven
    Product Pro
    June 12, 2026

    ​@jeff I clicked around in my site and tested a little to see if there was a way to do this. If there is, then it wasn’t obvious to me. I think EveryAction Support can access and delete data that isn’t accessible through the admin UI, so i would recommend contacting them. 

    Raise HECK, a Bonterra partner and certified Super User
      J
      jeffAuthor
      Product Pro
      June 12, 2026

      Thanks Sally - already did, but figured this forum would respond faster

       

      rachel moody
      rachel moody
      Community Manager
      June 17, 2026

      hey ​@jeff - yes, I do think this needs to be something that’s deleted from our support team. I wasn’t able to find a way to do it in my demo account as well. 

      Rachel at Bonterra
      J
      jeffAuthor
      Product Pro
      June 17, 2026

      Thanks Rachel, it got flagged on Friday and the support team was able to address things promptly. 

      Any way to mark this as resolved?

      rachel moody
      rachel moody
      Community Manager
      June 17, 2026

      Oh good! I’ll mark it as resolved on my end 👍🏻

      Rachel at Bonterra
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