Skip to main content
Question

How do you maintain an accurate account of deceased individuals?

  • October 31, 2025
  • 3 replies
  • 37 views

Forum|alt.badge.img

We have a fairly large number of donors that we don’t have a personal relationship with, especially those that are lapsed or one-off donors. Now that we’re soliciting that portfolio more (especially as we get to year-end), I’m looking for a way to quickly check for obits, especially with couples where only one of them may be deceased. I’d hate to send something to a couple, only to find out that one of them passed 3 years ago.

How does your organization stay on top of obit-checking at a large scale? Is there an external tool you use, or database where you can upload names in bulk? Do you conduct a monthly rotating review, and how do you pull those lists?

Right now, we’re individually Googling names and their city of residence, but that isn’t practical for months where we’re soliciting 500 lapsed donors. Thanks in advance!

3 replies

Rumi Matsuyama
Forum|alt.badge.img+1

I’ve heard that https://truencoa.com/ is a cost-effective resource for for deceased data (as well as for NCOA = national change of address). 


Rumi Matsuyama
Forum|alt.badge.img+1

Actually, you reminded me I had a client interested in deceased flagging and so I asked the TrueNCOA chatbot about this and they responded as follows: 

"If a client only wants to find out if anyone in their file is deceased, they can use the TrueDeceased service, which allows you to determine if there are recently deceased members of a household on your file. The processing of your file is free, and you can review a complimentary report with no obligation to purchase.

For more details, you can process your mailing list with TrueNCOA to avoid returned mail and ensure you have the most accurate, up-to-date mailing information."

In any case here's the link to TrueDeceased if you want to try it:  https://truedeceased.com/

If you do, please share how it went in this thread!


Forum|alt.badge.img
  • Author
  • First Timer
  • December 1, 2025

Thanks, Rumi! I’ll give that a look.