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Question

Improving "Deceased" Functionality

  • June 2, 2026
  • 1 reply
  • 19 views

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When I find out that one of our donors is deceased, I mark as deceased then manually check the boxes for “Do Not Email/Call/Mail.” I really appreciate that marking someone deceased triggers a pop-up asking me to update their FHH salutations. Is there a way to set up another trigger so that everyone marked deceased is automatically marked “Do Not [contact method]”? 

When pulling most reports, we’re filtering out people who are deceased anyway, but it’s a nice failsafe to have as backup. Not a major need, but it would be nice to have!

P.S. If the answer is to create an automation… yeah, we’ve been thinking about it already. :) 

1 reply

rachel moody
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  • Community Manager
  • June 4, 2026

Hi Lark! I shared this comment with some Bonterra staff to see if anyone had another workaround outside of building an automation because that was my first thought haha. Curious to see what other customers do as well.