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Terri
First Timer
April 23, 2026
Question

Lost two hours of email editing

  • April 23, 2026
  • 1 reply
  • 22 views

I’m working with a veteran EveryAciton user. She spent two hours working on an email. When she clicked Send Sample Email, her screen locked up. She clicked Save, and the system logged her out. When she logged back in and went to her draft email, it was where she started two hours ago, but all the images she had uploaded for the email during that time period were in the image library.

She doesn’t use VPN, and she knows to use EveryAction navigation instead of browser navigation. I’m at a loss for how to explain how she could have lost two hours of editing work. Can anyone give me some possible explanations?

    1 reply

    Charles Case
    Charles Case
    Community Manager
    April 28, 2026

    Hi ​@Terri - that’s a rough experience. I’m sorry all that work was lost.

     It sounds like the webpage timed out or there was a connection issue when saving. The images uploaded because they were saved, but the email content did not save. Generally, I recommend saving work in smaller chunks to hopefully prevent this kind of error.

    Charles Case (they/he)
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