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Confirmation emails for Online Actions not working?

  • March 18, 2026
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I created a volunteer form through Online Actions for people to request a service from us. I can see on my end that it is set up to send a copy of the confirmation email to two of our staff members, but after attempting multiple tests, it seems like the confirmation goes through to the client but not to us.

Best answer by Charles Case

Hi ​@annamcguiness! Are your email addresses separated by a semi-colon  or comma? I’m curious if you’ve tried both or if there are additional spaces in there too?

    2 replies

    Charles Case
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    • Charles Case
    • Community Manager
    • Answer
    • March 20, 2026

    Hi ​@annamcguiness! Are your email addresses separated by a semi-colon  or comma? I’m curious if you’ve tried both or if there are additional spaces in there too?

    Charles Case (they/he)
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    • annamcguiness
    • Author
    • First Timer
    • March 20, 2026

    Hi ​@Charles Case removing the space after my semi-colon resolved the issue! Thanks so much for that simple fix 

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