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bacharya
First Timer
October 24, 2025
Solved

Electronic Funds Transfer Settlement Date No Longer Showing

  • October 24, 2025
  • 1 reply
  • 45 views

I used the settlement date to reconcile with finance for EFT since they can take a few days to a week to deposit to the bank. Recently (as of 10/3), I have not seen the settlement date on EFT donations made through the online form. We use Paragon Payment as our Payment Gateway.

    Best answer by torvic vardamis

    ​@bacharya 

    Thanks for raising this! You’re absolutely right that EFT/ACH gifts can take longer to settle than card transactions. Settlement can take a few days to about a week. Using the Settlement Date for reconciliation is a solid approach.

    Since you’re not seeing a Settlement Date on EFT donations from online forms as of 10/3 and you’re using Paragon Payment as the gateway, Support should review specific examples.

    If this is still occurring, please open a Support ticket and include a few recent examples. Helpful details to include:

    • Contribution ID (s)

    Once we have those, the team can investigate and get you a definitive answer. Thanks!

    1 reply

    torvic vardamis
    torvic vardamisAnswer
    Bonterran
    October 27, 2025

    ​@bacharya 

    Thanks for raising this! You’re absolutely right that EFT/ACH gifts can take longer to settle than card transactions. Settlement can take a few days to about a week. Using the Settlement Date for reconciliation is a solid approach.

    Since you’re not seeing a Settlement Date on EFT donations from online forms as of 10/3 and you’re using Paragon Payment as the gateway, Support should review specific examples.

    If this is still occurring, please open a Support ticket and include a few recent examples. Helpful details to include:

    • Contribution ID (s)

    Once we have those, the team can investigate and get you a definitive answer. Thanks!

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