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How do I get ahold of my account rep?

  • May 18, 2026
  • 1 reply
  • 23 views
afriend

I’m trying to get ahold of our account rep to talk about our contract and making changes to the modules we have. I’ve sent emails in April and May to the person who previously was our rep (not sure if they still are) with no response (not even an autoreply) and have also submitted support requests which have garnered no response. Feeling incredibly frustrated I can’t get ahold of anyone.

Best answer by rachel moody

Hi ​@afriend! So sorry you ran into this issue, I know how frustrating that can be. I reached out to the sales rep listed on your account and asked to follow up with you today. If you have any other issues, feel free to direct message me and we can get this resolved!

    1 reply

    rachel moody
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    • rachel moody
    • Community Manager
    • Answer
    • May 18, 2026

    Hi ​@afriend! So sorry you ran into this issue, I know how frustrating that can be. I reached out to the sales rep listed on your account and asked to follow up with you today. If you have any other issues, feel free to direct message me and we can get this resolved!

    Rachel at Bonterra
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