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Need for system updates when changes are made to Pipeline Cloud

  • July 8, 2026
  • 1 reply
  • 28 views

About a week ago, the dbo.contactscontacts table in Pipeline Cloud got a new field called scriptid, which ended up breaking one of our nightly imports from Pipeline Cloud to our data warehouse. We strongly prefer to have a notification system in place from Bonterra, where we would receive an email notification anytime the Pipeline Cloud team makes changes to existing tables. 

We have solved the failing import issue on our side, so no immediate action is needed. That said, this table change from the Pipeline team happened silently and randomly, and we would love to receive notifications on table changes like this going forward.

Best answer by Liz Ragland

@khaggard thanks for bringing this to our attention!

We typically do send out ample notice when changes like this happen (for example, we sent 7 emails and several in app messages about the log in changes that happened earlier this year!) but this one simply slipped through the cracks. I am so sorry that we did not give our pipeline customers ample notice about this change.

I have asked my customer communication and education team to connect with the product/engineering team to get detailed documentation about the change so our help center materials are up to date. 

We will do better next time. 

1 reply

Liz Ragland
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  • Community Manager
  • Answer
  • July 9, 2026

@khaggard thanks for bringing this to our attention!

We typically do send out ample notice when changes like this happen (for example, we sent 7 emails and several in app messages about the log in changes that happened earlier this year!) but this one simply slipped through the cracks. I am so sorry that we did not give our pipeline customers ample notice about this change.

I have asked my customer communication and education team to connect with the product/engineering team to get detailed documentation about the change so our help center materials are up to date. 

We will do better next time.