We just pulled a list of folks who only have one email that is marked as not subscribed but are still receiving emails. There’s a lot! Could someone explain why that is happening?
Question
Not subscribed emails receiving target email
+1Hi
If not, LMK and we can continue to discuss!
+2It sounds like
However, if they are receiving other types of transactional emails--like Triggered Emails or the Thank You confirmation emails from the last step of Online Actions Forms--that is normal, since transactional emails are allowed to be sent regardless of subscription status since they are tied to an event.
Without more detail on what’s happening, we can’t say for sure. Let us know, HAD!
It sounds like
However, if they are receiving other types of transactional emails--like Triggered Emails or the Thank You confirmation emails from the last step of Online Actions Forms--that is normal, since transactional emails are allowed to be sent regardless of subscription status since they are tied to an event.
Without more detail on what’s happening, we can’t say for sure. Let us know, HAD!
Yes exactly - people with emails marked as Not Subscribed are receiving Targeted Emails and basically look like they are fully subscribed. The contacts I’m looking at only have one email (i.e. it’s not like they’re receiving the Targeted Emails to a different, subscribed email).
+1
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