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Question

Sent - Not Confirmed, re-trigger confirmation emails

  • March 16, 2026
  • 1 reply
  • 14 views

The enable Confirmed opt-in was used on a signup form, but the visibility of the email opt-in field was hidden. People submitting this form did not receive the triggered confirmation email. They are now marked as Sent-Not Confirmed. I am not able to change their status to pending on their contact record; the box is greyed out.

Any idea how I can send these people an opt-in confirmation email? Re-submitting the corrected form doesn’t work.

1 reply

Charles Case
Forum|alt.badge.img
  • Community Manager
  • March 20, 2026

Hi ​@mskilton! This question has been converted into a support ticket. We’ll follow up with you directly.