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Customer Service Number

  • May 21, 2026
  • 7 replies
  • 65 views
KATHY Molnar
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Is there any way to talk to a live person???  SO frustrating.

 

Best answer by rachel moody

Hi ​@KATHY Molnar! I definitely agree with Emma that attending NFG office hours is a great way to get questions answered about NFG. You can register for those here: https://community.bonterratech.com/events?tab=upcoming&type=Network%20for%20Good%20Office%20Hours%20

If you’re having support issues, you can also contact a support team member at success@networkforgood.com

The community is also a great place to chat with fellow customers and bonterra staff members. Do you have a specific question about NFG you need help with?

    7 replies

    Emma Guerrero
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    I agree, the customer support is so frustrating! Even when you think you’re conversing with a live agent it feels like they use an unnecessary amount of AI. I just want to feel like I’m talking to a person T.T

      Emma Guerrero
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      The best way at this point would be to go to their office hours

        rachel moody
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        • rachel moody
        • Community Manager
        • Answer
        • May 21, 2026

        Hi ​@KATHY Molnar! I definitely agree with Emma that attending NFG office hours is a great way to get questions answered about NFG. You can register for those here: https://community.bonterratech.com/events?tab=upcoming&type=Network%20for%20Good%20Office%20Hours%20

        If you’re having support issues, you can also contact a support team member at success@networkforgood.com

        The community is also a great place to chat with fellow customers and bonterra staff members. Do you have a specific question about NFG you need help with?

        Rachel at Bonterra
          KATHY Molnar
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          • KATHY Molnar
          • Author
          • Rising Star
          • May 27, 2026

          I’ve signed up for office hours but  my nonprofit pays too much for a subscription to have to jump through so many hoops to actually talk to a live person. 

          rachel moody
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          • rachel moody
          • Community Manager
          • May 27, 2026

          ​@KATHY Molnar I understand the frustration there! Just for your info, we will be increasing office hours to twice a week so you can drop in and ask questions there. Also, I do encourage you to try out posting a question here on the community - we do our best to answer questions quickly or escalate to support if needed. 

          Rachel at Bonterra
            KATHY Molnar
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            • KATHY Molnar
            • Author
            • Rising Star
            • May 28, 2026

            Again, just so much easier to be able to directly reach someone. Clunky and time consuming.

              Liz Ragland
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              • Liz Ragland
              • Community Manager
              • May 28, 2026

              ​@KATHY Molnar the in app support option does allow you to connect with a live agent. You can just request to talk to a person and it will bypass all the automated answers.

              We have several experienced agents on the NFG team who can help you during live support hours! (For example, Charisse, Mark and Lorraine have been working on the NFG support team for 5+  years!) 

              Liz at Bonterra
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