Product Updates

📊 Que Now Visualizes Your NFG Fundraising Data 📈Que for Network for Good now includes a Fundraising Analysis skill that transforms your fundraising data into inline bar and line charts, no spreadsheets, no manual report-building required. Ask Que a natural-language question about your revenue trends, donor mix, retention rates, or giving patterns, and Que returns a visualization drawn directly from your live NFG data, right in the chat interface.You can track total revenue, average gift, and gifts per donor over time; compare new, retained, and reactivated donors across years; monitor overall, first-year, and repeat retention rates; and benchmark your performance against sector peers. Charts are downloadable as an image or CSV so you can share findings with your team, leadership, or board.NFG Intelligence customers have unlimited access to this skill. Standard NFG Que customers can use Fundraising Analysis within their existing 35 monthly Que credits.Help Center Resources: 

Network for Good customers will see a new look to the in-app Product Support feature starting today.The functionality of in-app product support is not changing: customers can still ask product functionality questions within the chat, receive an automatic reply sourced from our help articles and then escalate to a live agent on our support team if the automatic reply and linked articles do not lead to a full resolution.What’s changing: - Network for Good users can now log in to the Bonterra Support Portal to see the status of support inquiries- Live agent chat history will also be available in the Bonterra Support portal (it will no longer be accessible directly within the chat view)- When opening the in-app product support chat window you will have the option to search our help center or launch the chat to type in your question directly.- Network for Good help center’s migration to Bonterra Central will be fully complete and our old help center will be shut down. Any bookmarks you have to the old help center will no longer work. Make sure you visit community.bonterratech.com to access the new help center.What’s not changing: - Network for Good users can still get answers to product questions via the in-app product support tool- Network for Good users can still reach a member of our support team during live support hours (8am-7pm EST) via the in-app product support tool if the automated answer does not fully resolve the original question. 

🖥 We've updated the navigation in Network for Good ➡Network for Good is built to be your all-in-one fundraising system, and now it looks and feels like one too. We've unified the navigation across Donor Management, Fundraising Pages, and Auctions so moving between your tools feels seamless.What changed:Fundraising Pages now has a left-side navigation menu, matching the layout you're used to in Donor Management and Auctions The top navigation bar has been refreshed across all three apps for a more consistent look and feel, and to support easier access to the broader Bonterra Network from one placeNo features have changed and no action is needed. Everything you rely on is still there, just with a more cohesive experience across the board.

📤Que Can Help You Design Your Newsletter + More!   Previously, Que could help you draft plain text emails. With this update, Que can use the same advanced email editor that you already use when building an Email Blasts to help you design your next email outreach. Give it a try today! Open up Que and ask “Help me draft my next donor newsletter”.Help Center Resources: 📝Ask Que to Log a Donor Note for YouBy popular demand, Que can now help you record donor notes. Simply open up Que and ask it to save a note on a donor record, type in the note and Que will save it on the donor record you specified. This makes it easy to quickly log notes without having to search for the donor record. This skill is especially helpful after an event and you want to swiftly log conversations without navigating to each individual record one at at time.Help Center Resources: 

We have made four enhancements to Volunteer Tracking in Network for Good, giving your team more flexible ways to log hours, more powerful tools to segment and reach volunteers, and better support for ongoing programs that don't fit a fixed schedule.These updates are live now and available to all organizations using Donor Management.✋Filter Contacts by Specific Volunteer OpportunityAdmins can now filter Contacts by the exact volunteer opportunity a contact participated in, making targeted follow-up straightforward.Following up with volunteers after a specific event or program previously required manual workarounds. This filter unlocks a fundamental workflow: send thank-you emails or communicate directly with the volunteers who participated in a given opportunity in just a few clicks.What's New New filter: Volunteered for opportunity, with "equals" and "not equal to" predicates Opportunity dropdown sorted by most recent first Includes volunteers who logged hours via admin entry or public form Fully combinable with other volunteer and donor filters ✅Filter Contacts by Volunteer Status & ActivityA new dedicated Volunteer filter group in Contacts makes it easy to segment and act on your volunteer base, similar to how Donor Status filters work today.Previously, there was no clean way to identify and segment volunteers from the Contacts view. Now admins can instantly surface who their volunteers are, spot lapsed volunteers for re-engagement, and identify contacts marked as volunteers who haven't logged any hours yet.What's New New filter: Is a volunteer (Yes / No) — mirrors the contact profile toggle New filter: Volunteer activity status; Active (activity in last 12 months), Lapsed, or No activity Filters are combinable with existing donor and contact filters 📅Log Volunteer Hours Across a Date RangeVolunteers and admins can now log total hours worked over a period of time, rather than being required to enter a single day.Volunteers often report hours weekly or monthly. This update reduces manual effort and helps ensure accurate reporting, without changing anything about the existing single-date entry experience.What's New New optional toggle on the hour entry form Log hours for a date range Supports a start date and end date Available on both admin entry forms and public volunteer submission forms All entries — single-date and range-based — flow into existing reports and totals automatically 💖Open-Ended Volunteer OpportunitiesAdmins can now create and manage volunteer opportunities without requiring a specific date or time — perfect for flexible, recurring, or asynchronous programs.Not every volunteer engagement fits a calendar. This update removes the rigid date requirement that made it difficult to track flexible or long-term programs, reducing administrative friction for small teams managing diverse volunteer schedules.What's New Opportunities can be created without a fixed date or time Ideal for mentoring, tutoring, and other ongoing engagement roles Volunteer hours can be logged against open-ended opportunities without picking an exact date 👉Things to Keep in Mind👈 These features are available to all organizations using Donor Management with Volunteer Tracking. Organizations using Fundraising Pages only are not affected. Date-range hour entries and open-ended opportunity entries count toward volunteer totals and appear in all existing reports automatically — no changes to your reporting workflow are required. The new Contacts filters are combinable with each other and with existing donor and contact filters, giving you precise control over your segments. The volunteer status (Is a volunteer) filter mirrors the toggle set on each contact's profile — keeping that data up to date ensures accurate filter results. Help Center Resources 

These release notes includes two updates to Donor Management: more accurate handling of email bounces to prevent contacts from being incorrectly suppressed, and a clearer acknowledgement experience that now reflects donor-covered transaction fees.📩 Improved Email Bounce HandlingWe've updated how Donor Management processes email bounce events to ensure contacts are handled more accurately.Previously, all email bounces — including temporary failures like a full inbox or an unavailable mail server — were treated as permanent, causing a contact's "Receive Emails" status to be immediately and permanently disabled.What’s NewThe system now correctly distinguishes between two types of bounces: Hard bounces (e.g., invalid or non-existent email address) — the contact will be suppressed as before, since delivery is permanently not possible. Soft bounces (e.g., full inbox, temporary server issue) — the contact will no longer be suppressed, and delivery will be retried automatically. Help Center Resources 💸Donor-Covered Fee Displayed on Acknowledgement Pages When acknowledging a gift, admins now see the donor-covered transaction fee displayed alongside the donation amount, ensuring donors are recognized for the full value of their contribution. What’s New Fee amount shown on all acknowledgement screens: email, letter, and video Displayed in the same format as the transaction details screen (e.g., "Donor covered transaction fee ($X.XX)") No action required — this appears automatically for all applicable transactions Help Center Resources   

You can now offer ACH as a payment option on your donation forms - helping reduce processing fees while giving donors a secure, convenient way to give.  We have introduced ACH giving to donation forms, expanding payment flexibility beyond credit and debit cards. This enhancement allows donors to contribute directly from their bank accounts, often resulting in lower transaction fees for your organization. ACH payments typically carry lower processing costs than card payments, which means more of each donation goes directly toward your mission. It also gives donors another trusted option - especially appealing for larger gifts or recurring contributions.Key FeaturesACH Payment Option: Donors can securely enter their bank account and routing numbers during checkout. Lower Processing Fees: ACH transactions generally cost less than credit card payments. Improved Donor Experience: Offers flexibility and choice at the point of donation Recurring Giving Compatible: ACH can be used for both one-time and recurring donations. To start accepting ACH donations, simply enable the option within your donation form settings. Once activated, donors will see ACH as a payment method during checkout.Things to Keep in MindACH payments may take a few business days to process. Ensure your organization’s bank account details are correctly configured to receive ACH funds. Donors may prefer ACH for larger gifts due to increased trust and lower fees.  Help Center Resources 

We’re excited to introduce Giving Page Creation in Bonterra Que, your built-in AI fundraising assistant in Network for Good. This new capability makes it easy to create compelling, donor-friendly donation pages for every campaign—helping you follow the best practice of pairing each appeal with a dedicated giving page. With Giving Page Creation, Que can: Draft complete giving page content in seconds Tailor messaging to your campaign goals, audience, and tone Generate headlines, calls-to-action, and suggested giving amounts with impact statements Help you refine and improve content through simple prompts Whether you're launching a seasonal appeal and need a giving page to match your messaging or responding to an urgent need for funds, Que makes it easier to go from idea → live campaign.And as a reminder: All Network for Good customers can still use Que! Network for Good users get free access to experience Que’s time savings and improved fundraising outcomes. Each user receives a set number of credits every month.Credits are used when Que completes work — like generating donor segments, drafting outreach, or creating campaign assets. More advanced skills use more credits. Credits renew monthly, so you can consistently try new skills and apply Que across evolving fundraising needs.When you’re ready for broader adoption, the paid Que Intelligence add-on unlocks full access without monthly limits.Help Center Resources   

💻New Login Experience Enjoy a faster, smoother, & more reliable login We have replaced the existing login page with a new experience that keeps your current credentials, adds built-in security enhancements to protect your organization and donor data, and makes it even easier to access the Network for Good platform (and Bonterra Central + more Bonterra products coming soon!) Help Center Resources  🖱 Bonterra Que Credits + Continued (Free) Access for Network for Good Users Starting February 1, Network for Good users get free access to experience Que’s time savings and improved fundraising outcomes. Each user receives a set number of credits every month.Credits are used when Que completes work — like generating donor segments, drafting outreach, or creating campaign assets. More advanced skills use more credits. Credits renew monthly, so you can consistently try new skills and apply Que across evolving fundraising needs.When you’re ready for broader adoption, the paid Que Intelligence add-on unlocks full access without monthly limits.What This Means for Your Organization Time savings by reducing manual planning and execution work Smarter decisions powered by real engagement signals Expanded capacity without adding staff A clear path to scale your fundraising strategy with Que Intelligence Why Trust Bonterra with AI in Your Fundraising?AI in fundraising requires both intelligence and integrity.Que is built specifically for nonprofits — drawing from 180,000+ organizations and 20 million profiled supporters — and embedded directly in EveryAction to help you act, not just analyze.It’s backed by Bonterra’s ethical AI governance, secure AWS infrastructure, Anthropic’s transparent AI models, and more than a decade of AI innovation for social good. Help Center Resources 

📨Email Creation: Get your first email draft ready in an instant  Que helps you create fundraising emails in seconds. It automatically drafts messages that match your organization’s voice by learning from your past emails and tailoring the content to your campaign’s audience and strategy. You can quickly refine the draft using simple natural-language edits—no copywriting expertise required.Help Center Resources 📱SMS Creation: Start with a text messaging idea to create a ready-to-send SMS  Que also generates ready-to-send SMS messages designed around nonprofit messaging best practices and your campaign goals. Review and adjust the draft if needed, then send with confidence—making it easy for small teams to add effective text messaging to their campaigns without extra time or resources.Related Resources Training: Get Started with Bonterra Que