APRICOT QUESTION

Hi ​@ANGIE ROBINSON! Welcome to the community!

We've got folks here who can definitely help. To get you the best answer, could you tell us more about your situation? Are you setting up volunteer hours tracking for the first time, or working through an issue with an existing setup?

When I enter the total volunteer hours, the volunteer hours cash value will not auto populate like it always has for the last 4 years, now it wont populate until I enter the total volunteer hours. Before it the cash value was based on the amount of hours and not the volunteers. Has something changed? I just entered April’s last month and now while entering May’s it’s completely different. 

Issue with current setup, not setting up new tracking

Thanks for sharing ​@ANGIE ROBINSON 

I'm sorry to hear you've been having that issue. This is definitely something our Support team is best equipped to help with.

You can reach them in two ways:

•  Email: [apricot@bonterratech.com]
• Or access Support directly from the Resource Center in Apricot

When you reach out, it'll help to include the URLs to the affected records so they can dig into what's happening and help you get sorted!