'Fundraising Pages' automatically notifies donors via e-mail when their recurring donation is about to end. These reminders inform donors of the upcoming end date and encourage them to update their details to continue their contributions.
1) What prompts these alerts, and when are they sent?
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Credit Card Expiration Reminder
On the first of every month, 'Fundraising Pages' will notify any recurring donor whose credit card is set to expire that month. This alert prompts them to update their payment information.-
If you receive BCC alerts through 'Fundraising Pages', you will also receive a notice in your inbox, allowing you to follow up with these donors.
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Recurring Donation End Date Reminder
Donors with a set End Date on their recurring gift will receive a notification 30 days before the donation is scheduled to end. This ensures they are aware of the approaching end date and can easily log in to extend it if desired.-
If you receive BCC alerts through 'Fundraising Pages', you will also receive a notice in your inbox, allowing you to follow up with these donors.
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2) How do I view recurring donations with End Dates?
'Fundraising Pages' offers a built-in report to help you track and follow up with donors whose recurring gifts have an End Date.
To access this report:
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Click the 'Reports' button in the top navigation bar of your 'Fundraising Pages' Dashboard.
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Scroll down to the 'Recurring Donation Reports' section.
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There, you can view all current recurring donations and any associated End Dates.
3) What if the fundraising page is no longer active?
Good news! A fundraising page's end date no longer affects recurring donations. Even if it has a designated End Date, recurring donations set up through that page will continue indefinitely.
What else do you need help with?
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How do I set up a recurring donation on behalf of a new donor?
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How do I guide my donor through updating their payment information?
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How do I guide my donors through modifying recurring donations?
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How do I guide my donors through canceling a recurring donation?
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How do I encourage donors to update their recurring donations?
Not quite what you were searching for?
Navigate back to the Feature Overview. get an email about their recurring donation ending? | When are credit card expiration reminders sent to recurring donors? | How do I see which recurring donations have an end date? | Do recurring donations stop when a campaign ends? | Why did I receive a BCC alert about a donor’s payment? | How do donors update their expiring credit card? | How do I track recurring gifts that are about to expire?
