Here are the most common reasons an e-mail may get "bounced" –
- there is a typo in the e-mail listed in a contact's record
- the e-mail address no longer exists or is inactive
- the e-mail client has rejected or quarantined the e-mail and flagged it as Junk/Spam
- there is a temporary delivery issue, such as a full inbox or an unavailable mail server
'Donor Management' now handles bounces differently depending on the cause. For permanent failures (reasons 1–3 above), the 'Does this e-mail address receive emails?' toggle will automatically be set to "off" and display a grey 'x'. For temporary failures (reason 4), the system will automatically retry delivery without disabling the contact's e-mail status.
Your system automatically sets an e-mail to not receive communications after a permanent bounce because e-mail clients are sometimes more likely to reject an e-mail if there are already "invalid" (or "bounced") e-mails listed as recipients.
If you try to send an e-mail blast to 100 contacts and 10 permanently "bounce," the likelihood that more e-mails will "bounce" (that did not do so previously) is higher if you try to re-send the e-mail to those contacts.
If the e-mail address "bounced" due to a typo, or you have an updated e-mail address to replace an incorrect one, you can toggle back to that blue and white checkmark from the contact's record. This should allow that e-mail to receive messages from 'Donor Management'.
Note: Each e-mail address reflects as "bounced" independently from any other e-mail address attached to a contact's profile. So, even though one e-mail address on a contact record may have "bounced," if a secondary e-mail is listed, it may still have received the original message without issue.
Why did an email bounce in Network for Good? | How do I fix a bounced email address in Network for Good? | Why is the receive emails option turned off for a contact? | How do I turn email back on after it bounced? | What happens when an email address bounces? | Can I resend an email to a bounced address? | How do I update an incorrect email address in Network for Good?