How do I manage an e-mail that has "bounced"?

Here are three of the most common reasons an e-mail may get "bounced" –

1. there is a typo in the e-mail listed in a contact’s record

2. the e-mail address no longer exists or is inactive

3. the e-mail client has rejected or quarantined the e-mail and flagged it as Junk/Spam

Regardless of the reason, when an e-mail returns to 'Donor Management' as “bounced,” the 'Does this e-mail address receive emails?' will automatically be toggled "off" and display a grey 'x'.

Your system automatically sets an e-mail to not receive communications after bouncing because e-mail clients are sometimes more likely to reject an e-mail if there are already “invalid” (or "bounced") e-mails listed as recipients.

If you try to send an e-mail blast to 100 contacts and 10 “bounce”, the likelihood that more e-mails will "bounce" (that did not do so previously) is higher if you try to re-send the e-mail to those contacts.

If the e-mail address "bounced" due to a typo, or you have an updated e-mail address to replace an incorrect one, you can toggle back to that blue and white checkmark from the contact's record. This should allow that e-mail to receive messages from 'Donor Management'.

Note: Each e-mail address reflects as “bounced” independently from any other e-mail address attached to a contact’s profile. So, even though one e-mail address on a contact record may have "bounced," if a secondary e-mail is listed, it may still have received the original message without issue.

Why did an email bounce in Network for Good? | How do I fix a bounced email address in Network for Good? | Why is the receive emails option turned off for a contact? | How do I turn email back on after it bounced? | What happens when an email address bounces? | Can I resend an email to a bounced address? | How do I update an incorrect email address in Network for Good?