Hi! So we have this custom report set up of all our new contacts from the past week that gets sent via email every Monday. Lately we’ve noticed that the report has been missing 75% of the actual new contacts that come in - the report only catches certain form submissions and not contacts that came in via our Mobilize events. That missing 75% isn’t just our Mobilize signups as well. Even if I strip all filters bare and just leave in the saved search I have for all new contacts last week, the numbers are still different:
If I run that saved search of new contacts last week = it shows 71 contacts
If I run the report that includes that same saved search = it shows 25 contacts
If I run that saved search again but with just the Mobilize events they still appear, which means they’re being caught by the saved search but not the report. What’s even more interesting is if I filter that report more to set the results for just submissions this year and Date created within this year it shows 25. If I add the filter “Is a new contact: Yes” it shows 16.
It’s not just the Mobilize event signups that are being filtered out, there are others as well (which I have yet to look further into). I’ll be checking those other contacts to see what the common factor is.
Is there a way you can build a true “all new contacts last week” report without the built-in form filter?
Happy to share any more relevant information that could help!
