Moving this to a new thread completely, and would love a Bonterran answer.
Ever since our migration, I’ve been confused about who is who, and who we reach out to with what questions. Can you give an overview of the various internal roles: account manager, account executive, and our renewal specialist?
What should be our expectations for communication with these various contacts? When do we reach out to an individual directly? and when is it best to submit a support ticket through billing/accounting?
I recognize that I had a pretty unusual setup for a year - with scheduled quarterly calls directly with our account manager. But without that I’m quite confused on who is responsible for what.
