Hello!
I am writing this message a little out of desperation to see if I can get the attention of someone in Bonterra - because I’ve sent multiple requests to the Billing through Bonterra’s support portal (https://www.bonterratech.com/support), and have also emailed collections@bonterratech.com and responded to the emails we received and have not received a response from anyone through any of these methods in months.
Last year, we received two separate invoices for the same service. We paid the first one which was for the correct amount, and explained to Bonterra that the second invoice was an error - since it was for the incorrect amount and we had already paid the annual subscription a few months prior.
Someone from Bonterra emailed us and confirmed that the invoice was an error, and that on their end there was no past due amount. That it was a portal issue, and that they would work on fixing it.
It’s been months and we are still receiving threatening emails that if we don’t pay in 14 days our account will be suspended.
I am starting to worry that this is some sort of scam pretending to be Bonterra, because whenever I try to reach out to Bonterra directly to address this problem they have completely ignored my emails, and submitted requests.
Does anyone know where else we might be able to get some help regarding this? Is there a number that can be called to talk to a real a person and finally resolve this issue?
Has anyone else experienced this with Billing?
