If you're having trouble signing in after Apricot's login update, this article walks you through the most common issues and how to resolve them.

For an overview of what changed and what the new login experience looks like, see Apricot's new login experience.

Your browser may not recognize the new login page

Many browsers save your passwords and automatically fill them in when you return to a site. When Apricot updated its login page, the web address changed — so your browser may not recognize it as the same site it saved your password for. This means it won't offer to fill in your credentials automatically.

Before you reset your password, check your browser's saved passwords first. Your credentials are likely already there.

Find your saved password

Follow the steps for your browser.

Google Chrome

Step 1: Open Chrome and click the three dots in the top-right corner.

Step 2: Click Settings.

Step 3: Click Autofill and passwords, then click Google Password Manager.

Step 4: In the search bar, type Apricot or your organization's site name and click it to continue.

Step 5: Click the eye icon next to your saved entry to reveal the password.

Note your username/email and password, then return to the Apricot login page and enter them manually.

Mozilla Firefox

1. Open Firefox and click the three horizontal lines in the top-right corner.

2. Click Passwords.

3. In the search bar, type Apricot or your organization's site name.

4. Click the matching entry, then click the eye icon to reveal the password.

Note your username/email and password, then return to the Apricot login page and enter them manually.

Check which email address is saved

While reviewing your saved credentials, confirm the email address or username stored in your browser. If your work email has changed recently — for example, your organization updated its email domain — your browser may have your old address saved.

Apricot still has your original email on file. You'll need to sign in using that original address, not your current one. Using the wrong email is one of the most common reasons users see a "User not found" error.

If you still need to reset your password

If you've checked your browser and can't find saved credentials, you can request a password reset from the Apricot login page.

After submitting the request, check your spam or junk folder. The reset email includes a 6-digit code and may be filtered by your email provider before it reaches your inbox. Wait a few minutes before requesting another code.

Note: The reset email will only be sent if the address you enter exactly matches what Apricot has on file. If you see a "User not found" message, the email address entered doesn't match your account. Refer to the section above for guidance on finding the correct email.

The password reset email comes from noreply@bonterra.network. If you don't see it in your inbox, check your spam or junk folder.

Still need help?

If you've tried the steps above and still can't sign in, contact Support. We'll help you get back into your account.

Why can't I log in to Apricot after the login update? | Why isn't my browser autofilling my Apricot password anymore? | How do I find my saved Apricot password in Chrome or Firefox? | What does "User not found" mean when I try to log in to Apricot? | Why didn't I receive my Apricot password reset email? | How do I reset my Apricot password with the new login experience? | What email address should I use to log in to Apricot?