When Google Analytics 4 isn't tracking your Online Actions forms correctly, these troubleshooting steps will help you identify and resolve common issues.
Step 1: Verify your Measurement ID
- Check that your GA4 Measurement ID is correctly entered in your form
- On the Build Page step, scroll to the "Tracking" section
- Ensure the ID follows the correct format: G-XXXXXXXXXX
- Confirm it matches the ID shown in your Google Analytics 4 property
- Re-enter the ID if necessary and save your changes
Step 2: Check for tracking blockers
- Many browsers and extensions block tracking scripts
- Test your form in an incognito/private browser window
- Temporarily disable any ad blockers or privacy extensions
- If tracking works in incognito mode but not regular browsing, tracking blockers may be the issue
- Consider adding a note to supporters about disabling blockers if they want to be counted
Step 3: Verify data collection in GA4
- In Google Analytics 4, navigate to Reports > Realtime
- Open your form in another tab and interact with it
- Check if your activity appears in the Realtime report
- If it does, GA4 is collecting data but may have reporting delays
- If not, continue troubleshooting with the next steps
Step 4: Check for common configuration issues
- Ensure your GA4 property is properly set up and receiving data
- Verify that data collection is enabled in your GA4 property
- Check if your domain is on any blocklists or exclusion lists
- For embedded forms, ensure your website's Content Security Policy (CSP) allows Google Analytics scripts
- Confirm that no other tracking code conflicts are occurring
Step 5: Advanced troubleshooting
- Use browser developer tools (F12) to check for JavaScript errors
- Look for GA4 requests in the Network tab of developer tools
- Verify that the Google Analytics script is loading properly
- If using Google Tag Manager, check that your container is published and working
- If issues persist, contact EveryAction support with specific details about the problem
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