Product Support in EveryAction Que
Product Support brings Bonterra Central directly into Que. When you have a question about how to do something in EveryAction, from managing contributions to configuring memberships to submitting a support request, you can ask Que and get accurate, step-by-step answers sourced from Bonterra Central, right inside the tool you're already working in. No tab-switching. No waiting on a support ticket. Just ask.
Product Support is available to all EveryAction users with access to Bonterra Que. This feature is free and consumes zero Que credits, so you can always get product help, regardless of your organization's credit balance or plan tier.
What can Product Support with Que do for you?
Product Support helps Zoey, a Development Director at a community nonprofit, get instant answers to product questions without ever leaving their workflow. As Zoey sets up a new recurring giving campaign, they're unsure how to adjust default gift amounts on a donation form. So, instead of opening a new tab to search the help center or waiting on a support ticket, they just ask Que. Product Support responds with accurate, step-by-step instructions sourced directly from Bonterra's official documentation. Zoey follows up to ask if there are any trainings they can watch or attend, and Que continues with links to registrations and videos.
By surfacing the right product knowledge at the moment it's needed, Prodcut Support helps fundraisers stay in their flow and move faster without losing momentum mid-task.
Key Features at a Glance
| Feature | Description | Prompts to Use with Que |
|---|---|---|
| Product Support in Que | Get instant, step-by-step answers to product questions about EveryAction features, powered by Bonterra Central’s official help center documentation, right inside Que. |
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What else do you need help with?
Interested in learning how Bonterra keeps your data safe? Read more about Bonterra's AI Responsibility and Data Security Practices here.
Ready to dive into Product Support now? Access these articles:
Want to learn more about Que Skills in Every Action? Check out the Que Skill Index here.
Not what you're looking for? Navigate to Understanding Que.