Bonterra's new Support offering combines prioritized technical support, client-led subject matter expertise, and on-demand training to increase the value of your platform.
| Bonterra IM Support | Standard | Enhanced | Premier |
| Professional Services | |||
| Dedicated Subject Matter Expert | - | Hands-on technical expertise for your most critical or complex program needs | Hands-on technical expertise for your most critical or complex program needs |
| Program Management | - | - | Block of hours for program management to plan and manage enhancements to your program |
| Hands-on Training and Coaching | - | On-demand training available |
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| Support Services | |||
| Chat Support | Yes | Yes | Top of Queue |
| Email Support | Yes | Yes | Top of Queue |
| Case Follow-up | Yes | ||
| Additional Support Coverage | - |
Package Details
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Receive expert hands-on guidance, designed to reduce time spent managing your complex needs and boost overall outcomes. Enjoy the added benefit of optimizing your efforts to meet funder requirements and safeguard essential funding.
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Keep your Administrators and End Users well-informed with tailored live and digital on-demand training. Monthly hours made available for training as needed.
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Prevent technical issues from blocking your team's progress with priority email and chat Support.
If you would like to learn more about the Enhanced Support Package, please contact the Account Management team here.
What is included in the Apricot Enhanced Support Package? | Does Enhanced Support include priority email and chat support? | What is the difference between Standard and Enhanced Support in Apricot? | Does Enhanced Support include a dedicated subject matter expert? | Does Apricot Enhanced Support include on-demand training? | How do I upgrade to Enhanced Support for Apricot? | Does Enhanced Support include prioritized case follow-up?