How do I troubleshoot event confirmation emails?

If attendees aren't receiving confirmation emails after registering for your event, follow these troubleshooting steps to identify and resolve the issue. 

Step 1: Check email configuration 

1. Navigate to Events > Event Pages 

2. Open your event 

3. Go to the Email tab 

4. Verify that "Send a confirmation email" is enabled 

5. Review the email content for any errors or missing information 

Step 2: Test email delivery 

1. Complete a test registration for the event 

2. Check if you receive the confirmation email 

3. If using a test email, check spam and junk folders 

4. Verify the email address was entered correctly during registration 

Step 3: Review system email settings 

1. Go to Settings > System Settings 

2. Check your email delivery configuration 

3. Ensure your organization's email sending reputation is in good standing 

4. Verify that your email sending limits haven't been exceeded 

Step 4: Check for email content issues 

1. Review your confirmation email for any spam trigger words 

2. Ensure all links in the email are valid 

3. Check that any personalization tokens are formatted correctly 

4. Verify that any attachments aren't too large or blocked file types 

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