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How do I create and manage users with user roles in EveryAction?

  • January 21, 2025
  • 2 replies
  • 224 views

Happie Pingol
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(2 min read)


If you are using app.everyaction.com, you can create a new User Account whenever someone new joins your organization and assign them a User Role that will determine the scope of what they can do with the tools and features available to your organization. The User Roles that are available depend on the feature package you purchased from EveryAction.

 

Read more about User Roles in EveryAction

If you are logging in another way, you may instead have access to User Profiles you can assign to your users. Check with your Account Executive if you are not sure which method you will be using.
Read more about User Profiles in EveryAction


Step 1: Creating a new user

  • From the homepage, navigate to the left-hand menu. Click Administration > Users, Profiles, and Committees > Users.
  • Or use the Search for a page field and type Users.

 

Select Add New User and enter the name and contact information for your new user. Then, select your Committee from the dropdown.

 

You will then need to determine what level of access they will have to your database by selecting a User Role from the dropdown.
 



Animation showing different user roles in the dropdown


If you want your new user to have access to everything, assign them the Administrator User Role. If you want to limit the information they can view or edit, or the features they can access, select a lower level role. Please reach out to Support to create users with the Account Administrator User Role. 


 

Step 2: Reviewing and editing user access

You will be able to see details about your users from the Users list page. (If it is not already visible, you can add the User Roles column to the list from Settings gear icon in the upper right corner of the Users list page.)

Example of a users list
 

Clicking on an individual user’s name will take you to the User Details page. At the bottom of the page is the Security section which displays the User Role that has been assigned as well as all the permissions granted to that user. This can help you troubleshoot issues your user might be having with viewing or editing certain records or accessing certain features. If the permissions you are looking for don’t appear on the list, your user does not have access to it. Please note that users with the same User Role/User Profile cannot view each others user details on the users page.

example of some security functions in a list

If you want to assign a different User Role, select the new role from the dropdown. A description will appear with each selected role and the permissions assigned to that role. Your user’s access levels will not change until you select Save.

Animation of changing the user role using the dropdown on the user details page

 

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2 replies

  • First Timer
  • December 1, 2025

I went through this process, but for some reason the users names are not allowing me to click on them to make any changes or edits to roles or check validation.


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Hi ​@jobryant, it sounds like you have run into a permissions issue. You can check against the User Roles list here, but only users with the role of Account Administrator or Administrator are able to edit other users.

When you add the User Roles column to the User list, do you see one of those two roles next to your own User account?

If not, I’d reach out to the member of your team with that role available to either make the changes for you or to elevate you to the Administrator role.

If you do see yourself listed as one of those roles, and are not able to access users, you may need to submit a support ticket so that our support team can look into your specific scenario.