Skip to main content
Question

Re-authentcation

  • June 16, 2026
  • 1 reply
  • 13 views

Ryan Huskey

We are experiencing an issue on one computer in our office when accessing Apricot. After logging in, the session remains active for approximately 30 seconds before automatically re-authenticating and prompting the user to log in again. This process repeats continuously, preventing normal use of the system.

The issue appears to be isolated to this specific computer. Could you please assist us in troubleshooting and resolving this problem? 

It will do this with any login name and password.

1 reply

Rebekah Eslao
Forum|alt.badge.img+1
  • Community Manager
  • June 16, 2026

Thanks for reporting this ​@Ryan Huskey! A continuous login loop is frustrating, and we want to get you back up and running.

 

If you haven’t tried them yet, here are some troubleshooting steps you can start with: 

  1. Check if your browser allows cookies for bonterra.network — Make sure cookies are enabled for that domain.
  2. Clear your browser cache and cookies for the Bonterra login page — Your browser may have cached conflicting data. Clearing cookies for just that site (without clearing your entire browser history) often resolves the issue.

 

If you've tried all the troubleshooting steps and the issue persists, please reach out to Support:

Support will investigate and get you sorted quickly. 🙌 If you need anything else, let us know!