The Bonterra Nonprofit Hub User Permissions are the access control system that determines what each user in your organization can see and do within the Nonprofit Hub. We use a two-layer model: a base role that applies to all users, and optional permission add-ons that Owners can grant to individual Members to extend their access for specific capabilities.
The Two-Layer Model
Every user in a Nonprofit Hub organization has a base role that defines their default level of access. On top of that base role, Owners can assign permission add-ons to individual Members, giving them access to specific features beyond their default.
Base Roles
There are two base roles in the Nonprofit Hub:
Owner: The primary administrator for the organization. The Owner has full access to all organization features, including editing the profile, managing payment methods, managing users, granting and revoking add-ons, and transferring ownership. There is one Owner per organization at any time.
Member: A team member who has been invited to the organization by the Owner. Members have read-only access by default. They can view the organization profile and access the Nonprofit Hub features such as Bonterra GrantMatch and Bonterra Que, but they cannot edit organizational data, manage users, or view banking information unless an add-on has been granted.
Permission Add-Ons
Permission add-ons extend a Member's default access for specific tasks. Owners assign add-ons to individual Members based on their responsibilities. Add-ons can be granted or revoked at any time and take effect immediately.
The following add-on is currently available:
Basic Org Editor: Allows the Member to edit the organization's About section and manage Programs within the organization profile. This add-on is appropriate for team members who are responsible for keeping the organization's profile current, such as communications or program staff. It does not grant access to payment information, user management, or ownership controls.
Note: If a Member was added to the Nonprofit Hub through a Bonterra App integration, they may already have the Basic Org Editor add-on assigned automatically. This add-on can be revoked at any time by the Owner if broader access is no longer appropriate.
What Permissions Control
The permissions system governs access to the following areas of Nonprofit Hub:
Feature | Owner | Basic Org Editor | Member (default) |
| Organization profile editing (About section) | ✓ | ✓ | — |
| Programs management | ✓ | ✓ | — |
| Payment methods and banking information | ✓ | — | — |
| User management (inviting, approving, removing users) | ✓ | — | — |
| Granting and revoking permission add-ons | ✓ | — | — |
| Ownership transfer | ✓ | — | — |
| Viewing the organization profile and accessing Nonprofit Hub features | ✓ | ✓ | ✓ |
What else do you need help with?
- What are the Bonterra Nonprofit Hub user roles?
- How do Verified Owners manage users in the Bonterra Nonprofit Hub?
- How do Verified Owners manage Member permissions?
- How do Verified Owners add secondary users to an organization in the Bonterra Nonprofit Hub?
- How do Verified Owners transfer ownership through the Nonprofit Hub?
- How do I transfer ownership if the Verified Owner has left the organization?
Not what you’re looking for? Navigate to Organization Profile: Users