Network for Good | Updated In-App Product Support Feature
Network for Good customers will see a new look to the in-app Product Support feature starting today.The functionality of in-app product support is not changing: customers can still ask product functionality questions within the chat, receive an automatic reply sourced from our help articles and then escalate to a live agent on our support team if the automatic reply and linked articles do not lead to a full resolution.What’s changing: - Network for Good users can now log in to the Bonterra Support Portal to see the status of support inquiries- Live agent chat history will also be available in the Bonterra Support portal (it will no longer be accessible directly within the chat view)- When opening the in-app product support chat window you will have the option to search our help center or launch the chat to type in your question directly.- Network for Good help center’s migration to Bonterra Central will be fully complete and our old help center will be shut down. Any bookmarks you have to the old help center will no longer work. Make sure you visit community.bonterratech.com to access the new help center.What’s not changing: - Network for Good users can still get answers to product questions via the in-app product support tool- Network for Good users can still reach a member of our support team during live support hours (8am-7pm EST) via the in-app product support tool if the automated answer does not fully resolve the original question.
