Mobile Messaging Overview
Mobile Messaging helps you reach supporters quickly using SMS and MMS text messages. You can send broadcast messages, respond to one-to-one, track performance, and manage opt-ins — all within your existing records.
This area includes several parts. You do not need to learn everything at once. Each section below focuses on a specific goal, like sending messages, replying to supporters, reviewing results, or troubleshooting delivery.
Use this page to quickly find the help that matches what you’re trying to accomplish.
What You Can Do in This Area
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Send broadcast text campaigns
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Respond directly to supporters
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Track clicks, conversions, and fundraising results
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Manage SMS opt-ins and compliance
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Test different message versions
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Monitor deliverability and troubleshoot issues
Explore by Topic
Using Mobile Messaging
Create audiences, compose SMS or MMS messages, send broadcasts, and manage your Inbox.
Tracking Results and Reports
Monitor performance from your dashboard and run Mobile Messaging reports.
A/B Testing Messages
Test different versions of a message to see which performs best.
Troubleshooting Delivery
Understand bounces, errors, and how deliverability works.
Not Sure Where to Start?
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If you’re sending your first campaign, start with Understanding Using Mobile Messaging.
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If you want to see how a campaign performed, go to Understanding Tracking Results with Mobile Messaging.
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If messages are not being delivered, visit Understanding Mobile Messaging Delivery and Bounces.
