EveryAction Q&A

Two questions - How do I reconnect Auto-reply to donations made? How do I figure out why/how it was deactivated?

When I add new events and use merge form language (reusables), sometimes the event is listed 3 hours later than intended. It doesn’t happen every time, but often. Using the same template - and where no changes to the reuseables - some events are the correct time, others are not.  

I asked this question in the Fundraising group but haven’t gotten a response--maybe this is a better place for it. Is there a way to add a Custom Calculated Field that calculates the amount of time that has passed since a donor’s first contribution? We are investigating using language such as “Thank you for being a supporter for __ years!” in cultivation and appreciation messages.

This is a two part question that stems from government comment periods not providing email addresses to deliver comments, and what appears to be EA’s inability to deliver comments to government portals any longer. First, can someone confirm that EA cannot deliver to governement comment periods on the government website?Second, if that is true, I would still like to allow users to customize suggested copy the way they do with an advoacy form. If we could download all the comments and deliver them to a target, using an advocacy action would be fine. But it seems as though you cannot collect advocacy form comments and then deliver them separately - they need to go to a target. And even if I made a fake target, there’s no way to download them? But petitions do not allow for customization of comments. So people can only insert a comment as a custom field, producing some strange comments when you then deliver your signatures. How are groups handling this? Any suggestions?

Good Morning, I’m attempting to figure out how to collect attendee information such as Meal Selection in the ticketed events form section “Additional Event Information” so that I get the information for each guest. Right now, I have it configured under “additional information,” but that doesn’t seem to tie the information to the Guest Names and only allows one answer per transaction.

Hello. I ran an Online Forms Custom Questions Report - however, when I download the event participant listing does not include address. I need to run a report with participant addresses. Can you help? 

I’ve done a TrueNCOA process on our mailing addresses so we can get updated addresses for folks who moved.I did a bulk import by VANID, and the addresses have been processed and added. However, it appears that for most of the people, they’re not marked as “preferred.” I can’t find any documentation about the Preferred address feature. When exporting these users for a mailing in the future, how would I make sure to pull the most recently updated address, even if it’s not marked Preferred? Or is there a way I can mark these updated addresses as Preferred?Thanks!

Is anybody aware of a way I can get a contact record’s combined total of contributions and soft credit\s in a report? This information is available when viewing a contact record (total giving under financial tab), but I cannot seem to pull this number into a report.

Today I learned something new from a bunch of TGE nerds (former EveryAction coworkers of mine who gave me advice on a puzzling client question) I had a client who switched in February 2026 from the traditional email editor in Targeted Email to Drag & Drop.  Their 2x a month newsletter design and content length didn’t change but was rebuilt in the Drag & Drop editor instead. Their click rate stayed the same, but their open rate fell by 75%!  Or so it seemed.What actually happened was that the same newsletter design, when transferred into Drag & Drop editor, had a ton of HTML added by the Drag & Drop editor and that made the email file size exceed the 102kb gmail threshhold… causing Gmail to truncate their email and put a “view entire message” link. And guess where the open pixel lives?  at the very bottom of the code so the gmail clipping meant the pixel doesn’t load!  So unless someone clicks through the email (and gets an inferred open captured) or clicks the “view ent

 (See Above Screenshot) We sent an email that inspired 150 people to take an action. However, in the email dashboard, it shows that this email produced, 241 “New Contacts”. We received 25 new subscribers, and 150 people took action, but what does the 241 new contacts mean?

Good morning, I received a message from Credly this morning that my EveryAction Super User Certification badge will be expiring in February. Anyone else receive one? What do we need to do to keep it active? Thanks! -Amy

There is a campaign created in my system that ended up not being used. Is there a way to delete the campaign all together?

Is there a way to reassign a contribution to a different contact without deleting the contribution? For instance, if I misapplied a DAF contribution to a donor’s contact record (instead of a DAF provider with a soft-credit to that contributor) can I reassign the contribution without deleting and re-entering it?

Hi everyone,My organization is planning a golf event and have several sponsor tiers that would allow the attendance of multiple guests. For example:Presenting Sponsor: up to 12 guests Champion Sponsor: up to 6 guestsWe ideally want everything captured on one ticketed event form but not sure how or if that is possible.I would love to know if anyone has done something similar or have recommendations for a setup for an event you have done before.Thanks in advance! P.S.I have seen the Guest Names section, but it only allows for one entry.

I need to be able to export all emails by contact record from EA.  I am able to export preferred (which is a duplicate of one of the following categories), personal, work, and other.  Many of our contacts have multiple personal emails associated with their contact record and I cannot find a way to export all of the emails.  

Hi,I sent a tax email letter as well to my 2025 donors. The print version was correct, but the email has blanked contributions.How do I:1- See a copy of her email sent2-Where to go to troubleshoot this since the print version has the detail contributions.Any help is appreciated. Thanks 

TLDR: We want to create a list of donors who haven’t received contact in a year, but we don’t want that list to include the spouses/partners of people who we have contacted. How do we filter contact status by household rather than by profile? We’d like to create a list (or pull a report) that would show us who hasn’t gotten personal contact in a year. The basic process seems to be Create a List > Contact Status > Exclude contacts based on relevant results in the past 12 months. That seems to work for individuals.  Here’s the tricky part: we contact financial households by the household, but only list it under one member (usually the primary donor). Ex: Alice and Mary give together, but Alice is our main donor. We address communications to “Alice and Mary,” but we record the contact on Alice’s profile since she’s primary. Now, when we pull the list of contact statuses, it tells us that Mary has not been contacted this year.  There’s no filter we’ve applied that will reliably pull

I’ve set up an online donate form to send out notifications to honorees after an honor/memorial gift, and I tested it with a colleague’s email address, but it’s been 24 hours and I’m not seeing the email notification. Does anyone know how long after a donation those notifications are typically supposed to go out?

TL;DR: Is there a way to grant our staff the access they need without making them all admins? We use EveryAction and can assign defined user roles — no customization that I know of.The full context:The majority of our organization is on the campaign/advocacy side of work and the user roles on that side are pretty limited and seem to not quite meet our needs. Most of our campaign staff are set to grassroots user roles. Some of their work includes working with businesses or government entities — contact type: organization — but they seem to be unable to view this contact type, which is really limiting. They also can’t search by online actions, like advocacy forms, even though that’s useful information for them. My workaround for that was to create a list based on form response for them, but when they can’t access contacts on the list, we’re kind of in trouble. We changed user roles for one of our campaign staff to digital operations, but she’s reporting she doesn’t have access to phone b

Hi EA folks! I’m looking to keep our number of contacts below the paid-for threshold. What’s the best way to do this? Find old contacts with no donation history and no longer subscribed to emails, and bulk-delete them? Has anyone gone through this process?

I’d like to create a list of donors from our annual campaign this year who increased their gifts in a substantial way. I’ve tried it a couple of different ways- each time I end up with different lists. What would be the best way to do this? Thanks!

We just finished our annual campaign and were surprised by how many first time donors the fundraising dashboard was showing. I used Create A List to generate my own list of first time donors, and when I went in and actually looked at each donor, many (almost half) were actually financially householded with regular donors as the other member. How do I get a good count of actual new donors without having these folks counted (my org would not see these as new donors). I did use the narrow by financial household step in my search creation.Thanks!

We use EA to track our Fundraiser’s success.  Each Fundraiser is an Assigned Staff member.  We use that to track how much a Fundraiser has raised. So if I have a Contact that is “owned” by an Assigned Staff member and then another staff member solicits a donation from that “owned” contact, how do I assign that specific contribution to the second Fundraiser (assigned staff)? I want that contribution to be credited to the second Assigned Staff member but want the contact as a whole to stay with the original Assigned Staff member.Same question just from s different angle.  If I have an unassigned Contact who has given $10,000 this year, and in November, a Fundraiser solicits a $1000 donation, how do I Assign that Contact to an Assigned staff with out having the $10,000 that was historically raised attributed to that Assigned Staff member? 

I can’t work for more than a few minutes on email newsletters without getting an error message that my page didn’t save and I need to refresh and/or sign in again (same difference, I’m bounced off the page). I’m not exaggerating. I can’t work for a steady amount of time without the error or refreshing just to make sure the system saves my work. Newsletters now are a nightmare to work on. I am so disappointed; just started happening a month or so ago.

How do I edit the financial household export and reporting fields related to names? It seems to be automatically generated, but there have been some glaring errors that we’d like to manually edit and avoid. I exported a list of donors with the field “Financial Household Salutation Informal,” and one of those names includes a deceased household member. Yikes! He’s marked as deceased in EA, and his living wife’s info had been edited to include only her name in the “Name” section of her profile. So why is his name auto populating if EA knows he’s deceased? My priorities for solving this are:Find a way to manually edit FH names via a hidden field somewhere. Understand where those auto generated names are populating from. That includes the various related fields for formal, informal, salutation, name, etc.It’s not an option for us to close a financial household after one member is deceased due to accounting purposes.